Orders & Support

Our pieces are manufactured after each order.

We do not refund any wrong size, color or fit, related orders.

All items include a size guide internally attached, as well as an elaborate [size guide]. Please follow it thoroughly before ordering.

  • Only orders with the reasons below will be accepted for review:

    • A manufacturing defect

    • Damage during delivery

    • The wrong design or item compared to your order

  • Please contact us within 7 days of delivery at: zkracollective@gmail.com(or fill out the form on our “Contact” page) Include:

    • Your order number

    • A description of the issue

    • Photos of the item and packaging

    Our team will carefully review your request and determine the best way to assist you.

  • Every request is personally reviewed by our team. We want every person who receives a zkra collective piece to feel connected to the story behind it.

    If something went wrong with your order, we will work with you to find the right solution and restore your experience.

  • Once your information has been reviewed, we'll notify you of the outcome.

    Processing times of the refund may vary depending on your payment provider.

  • Contact: zkracollective@gmail.com